1. Don`t play your phone, especially playing games while charging;

2. Charge your phone before the battery capacity reaches 20%. It is no good to charge the phone when the battery capacity is too low;

3. Don`t overcharge your phone. Stop charging in time if it is charged fully;

4. Use the original Charger and USB cable to charge your phone;

5. Try to place your phone in a well-ventilated location while charging, such as on a desk.

If both phones are vivo phones:

1. Open EasyShare on your old phone and new phone, select Replacement;

2. Click Old phone and New phone;

3. Old phone will generate a QR code. Use New phone to scan it;

4. Select data you want to transfer to your new phone, then touch Start device switch;

5. Click Done after file transmits completion.

If your old phone is not vivo phone, download & install Shareit on your old and vivo phone, then transfer Easyshare to your old phone by using Shareit. And then you can follow the above steps to transfer data.

Warmly Tips: Due to the permission limitation, the apps transferred might not be installed on your phone automatically. You need to go to File Manager>APKs to install them manually.

1. Adjust the focus until the picture gets clear when shooting;

2. Try to photograph with sufficient light;

3. Do not shake when you are shooting;

4. In low brightness, use Professional mode(Set S(Shutter speed) as 2-4 seconds) or Night mode(Some phones support it) to take photos. Meanwhile, please keep your phone stable(It is very important).

When taking selfies in low brightness, turn on HDR mode(Some phones do not support it);

5. In the dark, turn on Selfie Softlight, Smart Screen Flash or rear flash when taking photos;

6. If the objects easily move on, you can go to Professional mode and adjust ISO to the larger value, then touch the Shutter button.

There are some tips that may help avoid your phone overheat:

1. Don`t play your phone in extreme performance for a long time, such as playing games;

2. Close apps running in the background more often;

3. Turn off Wi-Fi, Data, Bluetooth, GPS and other connectivity when you don`t need them;

4. Don`t play your phone when it is being charged;

5. Turn off Autostart switches of the apps you infrequently used;

6. Turn off High background power consumption of apps infrequently used;

7. Download apps and games from Play Store or V-Appstore;

8. To prevent your phone from heating up, you may place your phone in a well-ventilated location while charging, such as on a desk. Charging your phone in poorly-ventilated locations (such as on a bed) may prevent heat from dissipating;

9. Avoid exposing your phone to the sun when the temperature is high around you.

Save your screen from a local tempered glass and use an original protective film instead!

In daily life, to protect mobile screen, people like to use tempered film on their phones sold by mobile repair shops. The actual reason behind mobile screen related issues does not lie in the quality of the mobile phone but the kind of protective film used on it. Local tempered glass and unskilled process of attaching the film can easily lead to the malfunctioning of the phone.

Therefore,

We highly encourage the users to apply the original Protective film given by vivo authorized channels.

Using UV-glue while applying tempered-glass screen protector may cause the following problems：

• UV glue is used while attaching the UV protective tempered glass on mobile screen, but when the air bubbles are discharged, the UV glue easily penetrates into the receiver or the side keys of the phone, causing unwanted noise in the receiver and the side keys might get stuck or function improperly.

If for any reason, UV-glue tempered glass screen protector has to be used, then following points must be ensured:

·In order to prevent the UV glue from leaking into any phone port and thereby affecting the functioning of phone, one should use sealing film provided with the phone to seal and protect the phone ports before applying the tempered glass screen protector on the phone screen. The sealing films can be removed once the tempered glass screen protector is pasted on the screen.

·Phone ports includes receiver, power button, volume button, speaker, SIM card tray, main microphone and secondary microphone. Here’s how one can use sealing film.

If your device cannot be powered on, please determine the problem by following the steps below:

1. Eliminate whether the battery power is insufficient

Charge your device via original charging adapter and USB cable at least 30 minutes to check whether the charging animation is available or not.

A. Charging animation is not available: Please change another regular charging adapter and USB cable for a try. If charging animation is still not available, it might be caused by the damaged device, please take your device, charging adapter, USB cable and purchasing credentials to seek help from the local service centers.

B. Charging animation is available: Long-press Power button to power on the phone for a try. If it is ineffective, please continue to eliminate the causes.

2. Try to Flash firmware.

If your device still cannot be powered on, please take your device and purchasing credentials to service centers for further assistant.

For the handset expiring warranty period between 1^st March 2020 to 31^st May 2020, warranty extended for 90 more days.

For example: if your handset warranty expired date is 15^th March, according to this policy, your handset warranty expired date will be till 15^th June.

We’ve come up with some helpful tips for saving battery life on your devices:

1. Disable notifications of the apps you infrequently used;

2. Turn off location services. Turn off Location or select Battery saving mode in Settings>Location>Location mode when you don`t need;

3. Change the background wallpaper. Go to i Theme>Local>Local wallpaper, choose the black Static wallpaper to save battery;

4. Adjust Brightness. Adjust the brightness to the lower level;

5. System update. In fact, most system updates can improve the battery life. We recommend you update your phone to the latest version;

6. Disable automatic updates of Play Store and V-Appstore;

7. Force the appsin the background to close more often;

8. Turn off connectivity, like Wi-Fi, GPS, Data, BT, when you don`t need them;

9. Turn off Autostart switches of the apps you infrequently used;

10. Turn off High background power consumption of apps infrequently used;

11. Select Low power mode when the battery capacity is low.

Please don’t worry, there is a way that might help you track your vivo phone:

1. Go to https://www.google.com/android/find and sign in to your Google Account.

2. If you have more than one device, click the lost device at the top of the screen.

3. The device gets a notification.

4. On the map, see about where the device is.

a. The location is approximate and might not be accurate.

b. If your device can’t be found, you’ll see its last known location, if available.

5. Pick what you want to do. If needed, first click Enable lock & erase.

a. Play sound
Rings your device at full volume for 5 minutes, even if it’s set to silent or vibrate.

b. Lock
Locks your device with your PIN, pattern, or password. If you don’t have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen.

c. Erase
Permanently deletes all data on your device (but might not delete SD cards). After you erase, Find My Device won’t work on the device.
Important: If you find your device after erasing, you’ll likely need your Google Account password to use it again. Learn about device protection.

Note: There are several conditions that need to be fulfilled before locating your phone:

1. Your phone is powered on;

2. Location of your phone is turned on;

3. Your Google account is logged in;

4. Your phone is connected to the Internet；

5. Find My Device is activated in Settings(>More settings)>(Security & Privacy>More security settings)Security>Device Manager(Device administrators).